How do I shop with you?
Shopping at teashirts.co.uk is easy. If you know what you're looking for you can use the search box at the top of the page. Another method is to use the black navigation bar at the top of every page, for example 'gender', 'clothes' or 'accessories'. From here you can search further into the sub categoriesby hovering your mouse over one of the bar's menu items to see the sub categories appear below. Or simply browse through of unique collection of tees. Make sure you check out 'what's new' and our 'sale' sections.

Once you've found what you're looking for, you choose the style, colour and size and click on 'Add to shopping cart'. Available on any  page is 'My cart', which is found in the upper right corner of the screen. Any items you wish to remove simply click the button 'delete'. When you are ready to pay, click on the button 'Check out' - and walk right through to the simplest transaction page around.

Should I be a member to shop with you?
No, you can easily fail to register with us. However, you should know that there are certain benefits associated with becoming a member of Trier Membership Club:
    •    You can track your order and view previous purchases.
    •    You can see lists of clothes in your size.
    •    You can create your own personal wish list - and send them off.
    •    You can complete the purchase without repeatedly having to enter your address details.
    •    You earn points, which translated into money give you discount on next purchase.
    •    You can read past newsletters.
    •    You will receive advantageous deals, discounts and invitations.
    •    You can, if you live in the metropolitan area, choose VIP delivery of 150 million

Do you offer free shipping?

We offer free delivery to all UK deliveries over £50.

To make things simple and cheaper, teashirts.co.uk only offers one shipping option for UK, one EU delivery option and one international option.

• £3.50 for UK delivery
• £4.50 for EU delivery
• £10 for international delivery

Can I get my goods delivered today?
What you can. If you are a member of Trier Membership Club, and resides in Copenhagen, you have the opportunity to have delivered your goods the same day against a mertillæg at 150 pounds. However, you must book in at 13.00 - but then you also have your fine products within a few hours. As a non-member we also offer you this service, however, to 250 kronor.

Do you ship abroad?

We are more than happy to ship abroad. We appreciate everyone with good taste! The applicable tariffs for transit to your destination will clearly appear fon your receipt. All shipments to the EU are sent via Royal Mail. All shipments abroad are delivered by DHL. Shipping to Europe takes approximately 3-5 business days, while shipping outside Europe usually takes 4-8 business days.

Can I get money back for my item?
You can at least! All products are covered by purchase Code provisions on return on net. You therefore have 14 days return valid from the day you receive your goods by post. To avail yourself of your return, you must complete the return slip, which is found in your package and enclose it in shipping package with the returned goods. Return leaflet can also be found and printed here.

Is there not a packing slip, you can use, so MUST package sent insured, ie as parcel post with tracking number. Letter Post will not work because the package can not be tracked.

Goods must be returned unused and in same condition as when received - with intact return label attached to the goods. It is important to know that the goods without a return label, no discussion can not be returned.

Once we receive the product, and accepted the return, we will as soon as possible and within 14 days to repatriate purchase amount to your account. We will refund only to the credit card that the goods were purchased. We do so solely to avoid illegal use of stolen credit cards.

Can I exchange a gift?
If you received a gift purchased online at Triercopenhagen.com and want to return it, you have within 8 days for either exchange for another item of equal value or to obtain a gift card or voucher, which you can use when it suits you, but within a year. However, it is, that you can swap your gift, a must that you are in possession of the original receipt and return slip. Return leaflet can also be found and printed here.

If you find a product that costs more than the gift, you have to pay the difference, and supply costs, and get the new product sent instead. To take advantage of your exchange right, fill out the return slip and enclose it in shipping package with the returned item.

The product must be returned unused and in same condition as when received - with intact return label attached to the goods. It is important to know that the goods without a return label, no discussion can not be returned or exchanged. Once we receive the product, we will contact you or you can e-mail customer service at kundeservice@triercopenhagen.comin order to agree the way forward in relation to gift cards, vouchers or replacement.

Do you have a customer service department?
Yes, we - and we strive to provide the best customer service, you can imagine. You are very welcome to contact our competent customer service team on mail kundeservice@triercopenhagen.comif you have questions, criticism, praise or queries. We strive to reply the same day - and probably faster.

How do I change currency?
If you are in Denmark, you will automatically see prices in Danish kroner. Are you in Sweden and Norway, you will see the prices, respectively. Swedish and Norwegian crowns - and you are in England, you will see prices in pounds sterling. Do you live in the U.S., you see prices in U.S. dollars while the rest of Europe automatically see prices in Euros. If you are in another country, but would most like to just see the prices in Danish kroner, you can quickly change the currency in the upper right corner.

Which credit cards do you accept?
At TEASHIRTS.CO.UK you can pay using all major credit cards, be it VISA, Mastercard, American Express, JPC, Maestro and VISA Electron. Amount will not be deducted from your account when the goods are shipped from our warehouse. All prices in Trier Copenhagen is shown in AUD and include 25% VAT, unless the goods are destined for a non-EU country. See the section on Customs and VAT for further information.

Is it safe to buy from you?

Ordering with TEASHIRTS.CO.UK is 100%safe and secure.

We use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payments, to ensure the authenticity of each card payment. And just to be on the safe side, first time orders will only be shipped to the cardholders billing address.

Yes, it is intended. All communication between our payment and the cardholder via an encrypted SSL (Secure Socket Layer). This encryption ensures that no one can intercept or copy the information you enter. The transmission is approved by PBS and guarantees you the absolute best possible security of the transaction. When you are in a secure zone, it displays in your browser window, a small "Secure Server" icon. In Internet Explorer and Firefox, this little icon of a closed padlock. In other words, your payment is in safe hands and it is only PBS has access to your data. We at Triercopenhagen.com also does not have access to your credit card information.

I do not live in Denmark. How do I join duty and VAT?
If you order from another EU country, you avoid paying customs duties and VAT, as other EU countries are exempt from duty under the rules on free movement of goods within the EU. If you order the other hand, from a country outside the EU, the goods may be detained at customs, and the package may be suffered by local taxes and duties which we can not be held responsible. Be aware that the withholding of your package at customs can delay shipment a lot. Should you find out that the package is detained, you should immediately contact the freight company.

I need to complain about a product. How do I do?
All products are covered by purchase Act's rules on two-year warranty. The warranty means that you, the customer may complain of defects in the goods that have arisen within two years after purchase. Several articles, however, according to the Consumer Agency, a life or a normal life span that is shorter than 2 years, this applies to most clothing pieces, like a series of circumstances when it comes to deciding on warranty. The warranty covers therefore when errors occur because of misuse, improper maintenance or normal wear. Please be aware of this before you advertise. In case of claims, errors and omissions, please contact customer service via e-mail address kundeservice@triercopenhagen.com. We will not cover freight charges in connection with a complaint.

I've fallen in love with a product - but now it does not exist on the site anymore?
If you've had a look at a product which is unfortunately in the meantime been sold out, or you are generally interested to hear whether we have or get a particular style from your favorite brand, you are welcome to contact us at customer service @ triercopenhagen.com or call the shop on Tel 3211 1171st

Keeps Triercopenhagen.com sale?
What you think we do. We follow the large chains and their sale dates, but a week before the sale you will here on the site could also see when the launch yesterday. We always put our goods down by 25-60% - so there is good money to save. Rate not to your favorites are still here to shop. There is great demand for them.

How do I become a member of Trier Membership Club?
Becoming a member of Trier Membership Club is quite straightforward. Either click on the menu Membership Club in the black navigation bar at the top of the page and sign up here, or you enroll in the checkout process. You will be guided through it all, then within five minutes you up!

Does it cost money to join?
It costs absolutely nothing to be a member of Trier Membership Club. We gather in happy customers, and that is why we have created a Membership Club where you are in focus - and where you are without having to pay for it, offered extra services, offers and features.

What will I get out of joining?
There are lots of benefits associated with becoming a member of Trier Membership Club:

    •    You can track your order and view previous purchases.
    •    You can see lists of clothes in your size.
    •    You can create your own personal wish list - and send it off.
    •    You can complete the purchase without repeatedly having to enter your address details.
    •    You earn points, which translated into money give you discount on next purchase.
    •    You can read past newsletters.
    •    You will receive advantageous deals, discounts and invitations.
    •    You can, if you live in the metropolitan area, choose VIP delivery of 150 million

How do I earn Loyalty points?
You earn priority points by placing an order but the first time you register Trier Membership Club, you receive 500 loyalty points.

How do I count my points together?
You earn points based on cumulative calculations of each purchase from Triercopenhagen.com. In Danish well it means that you get points equal to a discount of 5% of your total order. These points can save you together, you can send them to someone you think will enjoy them, or you can use all or part of your score on your next order.

What are my points worth?
Very! For suddenly you have a new blouse, all for free. You get points equal to a discount of 5% of your total order. These points can save you together, you can send them to someone you think will enjoy them, or you can use all or part of your score on your next order.

Expires my points at a time?
Yes, they expire after two years.

Can points be used on retail products?
No, loyalty points may only be used on non-discounted goods, but you still save up loyalty points on purchases of discounted goods.

Should I use my points for next purchase, or can I save them up?
You can easily save them up - it's actually one of the things that are funny about the system. You can use them on your next purchase, and gain a discount, or you can save the accumulated points on your member profile, so you want to use them on a purchase. However, note that you can not use your loyalty points on discounted goods, although you can still save up loyalty points on purchases of discounted goods.

Can I give my points away?
What you think! Loyalty points can be easily sent to your friend, your mother, your girlfriend - or others who you think will benefit from the points. Note that these must be members of Trier Membership Club to use the accumulated points.

Can I exchange my points for cash?
No, points can not at any time, or some pnder any terms, exchangeable for cash.

What are the rules for points if I return goods?
Send products back, it means automatic withdrawal of loyalty points corresponding to the returned amount.  

How do I find my size?
You can find inspiration in our size table.

How do I care for my purchased clothes?
Here you can follow our washing instructions.

Give me five good reasons to shop with just you?
We can come in many more than five good reasons why you should shop with just us - but brevity is (apparently) a virtue, so here are five super reasons to act safe, fun and fashionable in Triercopenhagen.com: